Kashaf

Mental Health Writer

Juna Brookes • Freelance

Jan 2024 - Present • 2 yrs 9 mos

Worked as a Mental Health Content Writer, developing clear, engaging, and informative content focused on mental health, emotional well-being, and psychological awareness. Created reader-friendly articles designed to explain mental health topics in an accessible and responsible manner while maintaining a professional, empathetic, and supportive tone. Responsibilities included researching mental health topics using credible sources, organizing information into well-structured articles, proofreading and editing drafts, and ensuring content was clear, relevant, and easy to understand. Focused on topics such as stress management, anxiety awareness, emotional resilience, self-care, and healthy coping strategies, where relevant to assigned projects. Applied content writing and SEO principles to improve readability and online visibility. Ensured that written materials used sensitive, non-stigmatizing language and presented information responsibly without making unsupported medical claims. Adapted writing style to suit the target audience, followed content guidelines, and maintained deadlines while prioritizing accuracy and quality. Developed strong research, writing, editing, and communication skills, along with the ability to explain complex mental health concepts in a compassionate and accessible way.

Mental Health Content Writer

Instagram • Freelance

Mar 2021 - Present • 5 yrs 7 mos

Responsible for researching and writing informative, engaging, and empathetic articles on mental health and emotional well-being. Developed reader-focused content covering topics such as anxiety, stress management, emotional resilience, self-care, healthy coping strategies, and mental health awareness. Conducted topic research using credible sources to ensure content was accurate, relevant, and easy to understand. Translated complex psychological concepts into accessible language for a diverse audience while maintaining a compassionate, professional, and non-judgmental tone. Structured articles with clear headings, logical flow, and practical insights to improve readability and audience engagement. Edited and proofread content for grammar, clarity, consistency, and overall quality. Applied content writing and SEO best practices where appropriate to improve online visibility and reach the intended audience. Ensured that articles avoided stigmatizing language, respected the sensitivity of mental health topics, and did not make unsupported medical claims. Demonstrated strong research, writing, editing, and communication skills while producing thoughtful content aimed at promoting mental health awareness and encouraging informed conversations about emotional well-being.

Customer Service Representative

ibex • Full time

Feb 2024 - Sep 2026 • 2 yrs 7 mos

Worked as a Customer Service Representative at ibex Global, providing professional customer support and assisting customers with inquiries, concerns, and service-related issues. Responsibilities included handling inbound and outbound calls, communicating clearly with customers, identifying their needs, and providing appropriate solutions in accordance with company policies and service standards. Managed customer interactions professionally while maintaining a positive and helpful attitude. Assisted with troubleshooting, account-related questions, service requests, and complaint resolution as required. Maintained accurate customer records, documented interactions, and escalated complex issues to the relevant departments when necessary. Focused on delivering a positive customer experience by demonstrating active listening, patience, problem-solving abilities, and effective communication skills. Worked to meet performance targets related to customer satisfaction, call quality, productivity, and response time. Followed company procedures to ensure customer information was handled responsibly and service quality remained consistent. Developed strong interpersonal, communication, multitasking, and conflict-resolution skills in a fast-paced customer service environment.