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Lakshmi K
@ktteja96
Implementation Specialist Business Analyst
India
Inglese, Telugu, Hindi
Chi sono
I am an Implementation Specialist and Business Analyst with over 4 years of experience in client onboarding, system implementation, and UAT. I have a proven ability to improve process efficiency and deliver high-quality solutions using tools like Salesforce and Jira in fast-paced, client-facing environments.
Competenze
Lakshmi K
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Dati
I will do business process documentation
Esperienza lavorativa
Senior CSA– Implementation & Client Delivery
FirstStep • Full time
Jul 2025 - Feb 2026 • 7 mos
• Conducted QA validation and UAT reviews to ensure client deliverables met documented requirements, compliance standards, and go-live quality expectations. • Managed 10+ concurrent client accounts while maintaining SLA adherence, audit accuracy, issue tracking, and timely resolution through Salesforce and Jira. • Reduced revision cycles by 30% by identifying requirement gaps, performing root cause analysis, and coordinating corrective actions with stakeholders. • Participated in client discussions, reviewed operational concerns, handled escalations, and recommended process improvements to strengthen delivery quality. Implementation Support Repr
Implementation Support Representative
Brooks Alliance • Full time
Sep 2021 - Feb 2023 • 1 yr 5 mos
Supported 15+ client implementations involving configuration, data validation, quality checks, UAT, and policy-compliant issue resolution. • Maintained 95%+ SLA closure by prioritizing incidents, investigating root causes, documenting resolutions, and coordinating with cross-functional teams. • Reduced new-hire ramp-up time by 25% through structured knowledge transfer, process guidance, and performance-focused support.
Quality Analyst
24/7AdAgency • Full time
Oct 2020 - Mar 2021 • 5 mos
Audited 200+ customer interactions per month against defined quality guidelines, achieving 96%+ audit accuracy and meeting productivity targets. • Identified recurring quality defects, conducted root cause analysis, and delivered actionable feedback that contributed to a 12% improvement in CSAT. • Tracked audit findings, analyst performance, error trends, and coaching opportunities to support consistent policy application and quality improvement.
