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Training Coordinator
USAA • Full time
Aug 2017 - Jul 2020 • 2 yrs 11 mos
• Managed and taught classes the customer service and system skills for their job. • Used tests to track knowledge retention of learners through Member Contact Learning Systems. • Directly oversaw workforce development activities to enhance employee future development. • Developed incoming facilitators to ensure standardization across the enterprise. • Taught first ever course for employees transitioning into opening new member accounts.