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Italiano
$
USD
Liam C
@laimcf23
Technical Support Specialist
Messico
Inglese
Chi sono
I am a Technical Support Specialist with experience in IT operations, troubleshooting, and ITIL-based processes. I focus on developing skills in ServiceNow administration and IT service management, bringing a strong problem-solving and results-driven mindset to my work. I am currently seeking growth into management or ServiceNow administrative roles.
Competenze
Liam C
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza tecnica
I will troubleshoot and optimize your windows gaming PC
Assistenza tecnica
I will provide remote IT support for windows mac and microsoft 365
Esperienza lavorativa
IT Support Executive
Tata Consultancy Services • Full time
Jan 2024 - Jan 2026 • 2 yrs
Managed incident and service request workflows using ServiceNow, following ITIL practices. Provided advanced operational support and acted as a key point of reference for complex technical issues. Administered enterprise systems including SAP, AWS, VMware AirWatch, Splunk, and Salesforce. Performed corporate account management and credential resets using Active Directory. Diagnosed system access and application issues while supporting mobile device management and hardware repairs for laptops and peripherals.
Senior Financial Analyst
AT&T • Full time
Jan 2022 - Jan 2023 • 1 yr
Led coordination, planning, and task management for cross-functional team operations to ensure alignment with business objectives and KPIs. Monitored performance metrics and supported departmental targets through data-driven decision making. Managed high-volume communication channels, including phone support and email ticketing. Identified and resolved operational incidents following escalation procedures, providing real-time troubleshooting and technical support to sales personnel.
