Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Lazaro D
@lazaro_diaz_jr
Service Desk Analyst
Stati Uniti
Inglese
Chi sono
With over three years of experience in providing IT support to multiple clients, I am a skilled and reliable application support specialist at Buchanan Technologies. I hold several certifications that demonstrate my commitment to learning and staying updated in the field of cybersecurity and IT.
Competenze
Lazaro D
offline •
Tempo di risposta medio: 19 ore
Consulta i miei servizi
Assistenza tecnica
I will resolve first level help desk issues
Esperienza lavorativa
Buchanan Technologies - Service Desk Analyst
Freelancing Career • Full time
Jun 2022 - Present • 3 yrs 11 mos
Providing technical support across multiple channels, serving as the first point of contact for end-user assistance. Skilled in diagnosing and resolving account unlocks, password resets, and software/hardware installations. Support multiple clients and utilize multiple remote tools such as ConnectWise and Remote Desktop. Experience with Smart IT, BMC Remedy, Jira, and Halo for ticket management. Proficient in account administration, Active Directory management, and Microsoft Exchange administration. Adept at monitoring ticketing queues, resolving issues efficiently, and delivering exceptional customer service while handling onboarding and termination
