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Multilingual Customer Support Specialist for Travel Hospitality PT ES EN
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Reservations Agent and Customer Support Specialist
Meliá Hotels International • Full time
Jun 2016 - Present • 10 yrs 1 mo
Managed international reservations and provided multilingual customer support in Portuguese, Spanish and English. Handled email and phone communication with clients from different markets, ensuring fast response times and high customer satisfaction. Resolved booking issues, modifications and complaints with professionalism and empathy. Worked with CRM and internal reservation systems while maintaining structured administrative follow-ups.