Lena Pham

Senior Product Development | QA manager | Senior PLM / Supply Chain

Rovex • Full time

May 2018 - Mar 2026 • 7 yrs 10 mos

What I Do Source new suppliers and negotiate cost, MOQ, and business terms Develop new projects from concept through mass production Review CAD drawings and manage PPS/Pilot Run sampling Approve color swatches and production samples Conduct Final Inspection following AQL Level II or 20% Follow orders from mass production through shipment Cross-check with technical teams and communicate updated specs to suppliers Standards & Testing Expertise I apply BIFMA (US market) and EN 581/582 (Europe market) standards throughout development and inspection, including: Loading, stability, and firmness testing Drop tests (1A/B, 2A/B, 3A/B, 6A/B) and Over-tip test (F2057-23) Chairs: backrest strength, seating impact drop, seating static load, leg strength (4 directions), arm strength (vertical/horizontal), front stability Tables: impact drop, stability, over-tip Nightstands/Dressers/Highchairs: over-tip (F2057-23), loading test Sofas: loading test, impact drop test, stability Key Achievements Reduced customer claim rates from 20% to 4% by implementing effective QC processes and continuous improvement initiatives Developed cost-effective sourcing strategies that improved product quality while increasing company profitability Established and standardized quality systems based on BIFMA standards, strengthening product compliance and customer satisfaction Why Work With Me I bring hands-on, factory-floor experience combined with strong technical and standards knowledge — so you get accurate, actionable assessments, not just checklists. I'm committed to protecting your business, reducing risk, and helping you build products that are safe, durable, and compliant with international standards.