Ann Mauricio

DISPATCHER

AIS COMMERCIAL PARTS & SERVICE • Full time

Jul 2024 - Dec 2025 • 1 yr 5 mos

Service Dispatcher – AIS Commercial Parts & Service (PITTSBURGH PENNSYLVANIA, YOUNGSTOWN, ERIE & CLEVELAND) As a Service Dispatcher for AIS Commercial Parts, I coordinate repair and parts service operations across multiple locations, ensuring timely job assignments, accurate reporting, and seamless communication between teams and clients. Key Responsibilities: Assign and coordinate service jobs efficiently for field technicians and teams Create and send accurate quotes and estimates to clients Manage daily schedules and real-time communication for all active jobs Track tasks and maintain precise records using portals such as Ecotrak, Corrigo, ServiceChannel, 88 Repairs, Rational, Welbilt, Fexa, and Global Warranty Provide professional support and follow-ups to ensure customer satisfaction Key Wins & Contributions: Streamlined scheduling and dispatch operations, reducing delays and optimizing technician routes Improved accuracy and efficiency of quotes and estimates, resulting in faster approvals and increased customer satisfaction Maintained organized reporting and tracking, reducing missed or duplicated work orders Supported multiple territories simultaneously, ensuring seamless workflow even during high-demand periods Contributed to improved service delivery and operational efficiency, directly supporting business growth

EBAY ACCOUNT SPECIALIST

VXI GLOBAL HOLDINGS PH • Full time

Mar 2020 - Sep 2023 • 3 yrs 6 mos

eBay Account Specialist – VXI Global Holdings As an eBay Account Specialist at VXI Global Holdings, I managed the company’s eBay store operations, ensuring accurate, optimized listings and smooth account performance. I handled end-to-end listing management, pricing, and customer support to enhance sales and maintain a strong online presence. Key Responsibilities: Create, optimize, and manage eBay listings with accurate details, titles, item specifics, and high-traffic keywords Conduct market research and competitor analysis to set competitive pricing Handle bulk listing uploads, cross-listing, and relisting to maintain consistent store activity Respond to customer inquiries and manage post-sale communication professionally Track account metrics and implement strategies to improve seller performance and ratings Utilize e-commerce tools and portals like Vendoo, Poshmark, and other listing platforms to streamline workflow Key Wins & Contributions: Improved listing accuracy and visibility through SEO-optimized titles and descriptions Maintained consistent daily listing schedules to enhance algorithmic performance Reduced relisting errors and minimized final review time through organized workflow Boosted overall store efficiency, enabling faster product turnaround and increased customer satisfaction Successfully managed multiple product categories while ensuring quality and attention to detail