Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Gaël D
@lienkoungalda
Customer Support and Social Media Management specialist, Virtual Assistant
Senegal
Inglese, Francese
Chi sono
Welcome to my profile — I take your customers from first contact to full satisfaction, and grow your online presence through professional, human social media management. 7+ years in Customer Support & Community Management, bilingual FR/EN.
✅ Social Media Management & Community Growth
✅ Customer Support & CRM (Zendesk, Freshdesk, HubSpot)
✅ Multi-channel Moderation (Facebook, WhatsApp, LinkedIn, Discord)
✅ Graphic Design & Content Creation (Canva, Adobe)
Proactive, fast, 100% Job Success across Francophone and international markets.
Let's grow your business — message me today!
Competenze
Gaël D
offline •
Consulta i miei servizi
Social media management
I will be your social media and community manager
Social media a pagamento
I will manage your facebook and instagram ads campaign
Portfolio
Esperienza lavorativa
Executive Virtual Assistant & Lead Manager
Freelance / Remote
Jul 2019 - Present • 7 yrs
Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).
Content Creator & Graphic Designer
Freelance • Freelance
Feb 2018 - Present • 8 yrs 5 mos
Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.
Customer Support & Sales Specialist
Moov Africa/AlloFaso/VNW & Freelance
Nov 2017 - Present • 8 yrs 8 mos
➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.
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nadiaarnaud
Svizzera
Ordine annullato
Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.
200 USD-400 USD
$
3 settimane
Tempo
Utile?
