Olivia B
Creative, Travel and Project Support Specialist
Competenze
Consulta i miei servizi

Portfolio
Esperienza lavorativa
Virgin
Part time • 3 yrs 9 mos
Customer Service Agent (Ground Crew)
Jan 2023 - Present • 3 yrs 5 mos
Delivered high-level customer service in a fast-paced aviation environment, supporting passengers with bookings, changes, and travel-related queries. Managed complaints with professionalism and empathy, often under time pressure. Developed strong communication, problem-solving, and conflict-resolution skills while working within strict operational procedures and brand standards.
Travel Advisor
Sep 2022 - Jan 2023 • 4 mos
Provided tailored travel advice and booking support for holiday packages, including flights, hotels, and itinerary planning. Worked closely with clients to understand needs, budget, and preferences, delivering personalised travel solutions. Strengthened skills in organisation, sales, customer care, and detailed travel coordination.