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Lila J
@lj_night
Program Manager
Costa Rica
Arabo, Inglese, Slovacco, Spagnolo
Chi sono
Program and Operations Manager with 7+ years of experience delivering large-scale operational initiatives across global organizations, including Amazon. Proven ability to lead cross-functional programs, optimize workflows, and support partner and stakeholder ecosystems in fast-paced multinational environments. Strong track record in data-driven decision making, compliance operations, team leadership, and scalable process improvement. Experienced working across EMEA, APAC, and Americas regions with multilingual communication and global collaboration expertise.
Competenze
Lila J
offline •
Tempo di risposta medio: 1 ora
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Traduzione
I will translate english arabic slovak and spanish
Esperienza lavorativa
Amazon
Full time • 4 yrs 4 mos
Program Manager
Jan 2024 - Apr 2025 • 1 yr 3 mos
Led regional operational program launches across EMEA, coordinating cross-functional stakeholders and ensuring timely delivery of initiatives. Defined program requirements, monitored project timelines, and identified risks to maintain service and compliance standards. Partnered with internal teams to optimize workflows, improve operational performance, and enhance customer and partner experience. Developed reporting frameworks and dashboards to monitor KPIs and compliance thresholds.
Operations Team Manager
Oct 2022 - Jan 2024 • 1 yr 3 mos
Managed and developed an international team of 14 employees across EMEA, APAC, and South America. Oversaw workforce planning using capacity and forecasting models to consistently meet SLA performance targets. Led operational improvement initiatives that increased productivity and reduced escalations. Delivered onboarding, training, and performance coaching programs to improve team engagement and quality metrics while analyzing operational data trends.
Senior HR Screening Services Administrator
Dec 2020 - Oct 2022 • 1 yr 10 mos
Managed high-volume global compliance screening operations across EMEA and MENA regions. Supported program enhancement initiatives in collaboration with program managers and compliance teams. Developed training materials, SOPs, and operational documentation supporting scalable service delivery. Conducted audit reviews and compliance checks to ensure regulatory adherence and process accuracy while contributing to system implementation.
