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Software Development Technician
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Conversational AI Intern
Wise CX • Part time
Nov 2025 - Nov 2025 • 0 mos
2 week internship focused on conversational design for an AI-powered customer service chatbot. - Designed conversational flows, including sentiment detection logic and escalation paths to human agents. - Wrote and refined prompts to improve response quality and consistency. - Structured the knowledge base the chatbot relies on to answer questions. - Evaluated response accuracy and identified areas for improvement.