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Italiano
$
USD
Luchie C
@luchie_chen
Business Analyst, Product Manager, Interview Coaching
Australia
Inglese, Cinese
Chi sono
I help professionals and businesses achieve better outcomes through clear, practical solutions. I offer ATS‑friendly resume writing for Business Analyst, Product Manager, and Product Owner roles, mock interview coaching, SOP development, and business problem reframing. With 14+ years in financial services and deep expertise in home lending, I bring strong product development, requirements analysis, process design, stakeholder management, and problem‑solving across agile and waterfall delivery.
Competenze
Luchie C
offline •
Consulta i miei servizi
Scrittura del CV
I will craft ba pm po resumes I excel at
Efficienza di business e automazioni
I will provide business consultation sop creation and problem reframing I excel
Esperienza lavorativa
Product and
Banks
Sep 2024 - Present • 1 yr 11 mos
I manage and develop capability within the chapter, promoting one talent and supporting two others to achieve their development goals, resulting in an “Exceeding Expectations” annual performance rating. I drive consistency of tooling and methodologies by launching a structured onboarding experience adopted across the wider domain. As a squad member, I managed three critical in‑life home lending customer journeys and successfully reduced complaints beyond target levels.
