Muhammad Sheraz

Customer Support Specialist

SearchStax • Full time

Aug 2023 - Present • 2 yrs 9 mos

Customer Support Specialist with over 3 years of experience delivering high-quality support via chat, email, and ticketing systems. I specialize in handling customer inquiries, resolving complex issues, and ensuring a smooth and positive customer experience. I have worked with diverse customers and always maintain a professional, friendly, and solution-focused approach. My goal is to increase customer satisfaction, build trust, and provide fast and effective support. I am experienced in using customer support tools such as Zendesk, Freshdesk, Intercom, LiveChat, and CRM systems. I am also familiar with eCommerce platforms like Shopify and WooCommerce, helping customers with order tracking, refunds, product inquiries, and account-related issues. Key responsibilities and strengths include: Managing high-volume customer conversations via chat and email Resolving complaints quickly with empathy and professionalism Handling tickets efficiently and meeting response time targets Assisting customers with orders, payments, refunds, and account issues Providing basic technical support and clear step-by-step solutions Maintaining accurate records in CRM systems Strong communication, multitasking, and problem-solving skills I am fluent in English and have strong written and verbal communication skills. My background in computer science helps me understand systems quickly and troubleshoot issues effectively. I am reliable, detail-oriented, and committed to delivering excellent customer service. I am always ready to learn new tools and adapt to different workflows to meet business needs.

Email Support Expert

Customer Finder • Full time

May 2025 - Dec 2025 • 7 mos

Email Support Expert with over 3 years of experience providing professional and efficient customer service through email communication. I specialize in handling customer inquiries, resolving issues, and delivering clear, well-structured, and timely responses that ensure customer satisfaction. I have experience managing high volumes of email tickets while maintaining accuracy, professionalism, and a customer-first approach. My goal is to provide fast, effective solutions while creating a positive experience for every customer. I am skilled in using customer support tools such as Zendesk, Freshdesk, Gorgias, and other CRM systems. I am also experienced in working with eCommerce platforms like Shopify and WooCommerce, assisting customers with order tracking, refunds, product inquiries, account issues, and general support. Key responsibilities and strengths include: Managing and responding to high-volume email inquiries Writing clear, professional, and customer-friendly responses Resolving complaints quickly with empathy and accuracy Handling refunds, returns, and order-related issues Following templates while personalizing responses when needed Meeting response time and resolution targets Maintaining organized records in CRM systems Strong attention to detail and problem-solving skills I have excellent written English communication skills, ensuring every message is clear, polite, and professional. My background in computer science helps me quickly understand systems and troubleshoot technical issues when needed. I am reliable, detail-oriented, and committed to delivering high-quality email support. I am always ready to learn new tools and adapt to different workflows to meet client needs.