
Mohamed A
Senior IT Infrastructure Engineer
Competenze

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Esperienza lavorativa
Senior Infrasturcture enginner
v • Full time
Aug 2021 - Present • 4 yrs 9 mos
System Maintenance & Support Provide 1st and 2nd level hardware/software support (e.g., HP, Dell, IBM/Lenovo systems). Manage provisioning, operation, and maintenance of servers, storage, and enterprise systems. Perform daily monitoring, backups, and updates to ensure uptime. Network & Communication Infrastructure Handle tasks related to Cisco Unified Communications and other networking systems. Assist in network troubleshooting and resolve connectivity issues. Security & Compliance Implement IT policies for security, usage, and disaster recovery. Review technology change records for readiness and compliance. End-User Support Provide assistance with hardware/software problems for employees. Present solutions in user-friendly language to non-technical staff.