Abu Hurara

n8n Automation Engineer — eCommerce & AI Workflows

Feb 2025 - Present • 1 yr 8 mos

Independently design, build, and deploy intelligent automation workflows for eCommerce businesses using n8n, with a core focus on AI-powered customer support and operational efficiency. Having worked inside eCommerce operations at Shark Advertising for three years, I bring direct industry understanding to every automation project — I don't just build workflows, I understand the business problems behind them. Projects & Deliverables: Built a production-ready RAG-powered AI customer support agent integrating n8n, OpenAI, Pinecone vector database, and Gmail — capable of autonomously reading, understanding, and responding to customer emails around the clock with zero manual intervention required Designed the agent's knowledge retrieval architecture so it references live product information, return policies, and FAQs before generating every response — ensuring accuracy and brand consistency at scale Developed multi-step n8n automation pipelines covering order update notifications, refund request routing, CRM record updates, and supplier communication triggers Built eCommerce-specific integrations connecting Shopify, WooCommerce, Google Sheets, Gmail, and Slack within unified workflow architectures Applied Python scripting within n8n workflows to handle dynamic data transformation, structured API responses, and conditional logic beyond standard node capabilities Delivered every project with clean workflow documentation and a recorded walkthrough video — ensuring clients fully understand what is running inside their business

E-Commerce Operations Specialist

Nov 2022 - Present • 3 yrs 11 mos

Contributed to Amazon Private Label operations at Shark Advertising over approximately three years, supporting clients across the full product lifecycle — from initial market research through to launch execution and ongoing performance management. Responsibilities & Contributions: Conducted structured product hunting and market validation across competitive Amazon categories, applying data-driven frameworks to identify high-potential Private Label opportunities Supported end-to-end product development cycles — from initial research and competitor benchmarking through supplier coordination and listing preparation Performed keyword research, demand analysis, and pricing assessments to inform launch strategies aligned with client profitability targets Collaborated within the internal team to manage project timelines, maintain seller account health, and ensure smooth operational delivery Built a grounded, practical understanding of eCommerce business mechanics — customer behaviour, fulfilment logistics, inventory planning, and platform compliance — that directly informs my automation and AI work today