
Jrey
Level 2
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8 USD
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Esperienza lavorativa
Etsy
Full time • 7 yrs 4 mos
Graphic Designer for Buffalo Bottlecraft
Dec 2021 - Nov 2025 • 3 yrs 11 mos
Worked as a Graphic Designer for Buffalo Bottlecraft, creating high-quality product designs and visuals for e-commerce listings on Etsy. Designed customized artwork for bottles and gift products, ensuring visually appealing and marketable designs aligned with the brand identity. Handled product mockups, listing images, and promotional graphics to improve product presentation and increase customer engagement. Collaborated with the team to develop creative concepts for new product offerings and seasonal designs. Prepared print-ready files and ensured accuracy in production, including layout, sizing, and color consistency. Assisted in managing product listings, maintaining organized workflows, and meeting deadlines in a fast-paced e-commerce environment. Gained strong experience in product design, branding, and e-commerce optimization, contributing to improved product appeal and customer satisfaction.
Graphic Designer
Dec 2018 - May 2022 • 3 yrs 5 mos
Worked as a Graphic Designer specializing in custom pet artwork, particularly cat-themed illustrations, for Etsy customers. Created personalized digital and print-ready designs based on client photos, ensuring accurate likeness, style consistency, and high-quality output suitable for gifting. Communicated directly with customers to understand their vision, preferences, and special requests, delivering revisions when needed to achieve client satisfaction. Designed a variety of products including caricatures, stylized portraits, and customized gift artworks for special occasions. Prepared files for both digital delivery and print production, including framing and packaging concepts. Maintained organized workflows to handle multiple orders simultaneously while meeting deadlines and maintaining quality. Developed strong skills in client communication, creative design, and e-commerce order management, contributing to positive customer feedback and repeat buyers.
Technical Support
Verizon • Full time
Dec 2014 - Dec 2018 • 4 yrs
Provided technical support for Verizon customers, handling both chat and voice inquiries related to internet, mobile, and telecom services. Assisted customers with troubleshooting connectivity issues, billing concerns, account management, and device support. Maintained high customer satisfaction by delivering clear, step-by-step solutions and resolving issues efficiently on the first contact whenever possible. Managed high-volume queues while meeting performance metrics such as AHT, CSAT, and resolution rate. Developed strong communication, problem-solving, and multitasking skills while working in a fast-paced BPO environment. Experienced in using CRM tools, documenting cases accurately, and escalating complex issues when necessary.
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Valutazione dettagliata
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- Qualità della consegna
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Ordina per
joerode207
Cliente abituale

Stati Uniti
It is always good working with Jerry. I made a mistake and sent an incorrect photo and Jrey made the correction with no drama!
eugened13

Stati Uniti
He went above and beyond. Great work and super pleased.
noah_guenth3r
Cliente abituale

Stati Uniti
I gave him little to nothing info into what I would like for a shirt design. He did great. I did make a handful of revisions but he stayed patient with me the whole time and revised to my request within the same day. Great person to work with and have been and will always use him for any graphic design I need for my brand!
joerode207
Cliente abituale

Stati Uniti
noah_guenth3r
Cliente abituale

Stati Uniti


