Visualizexpert

Senior Program Manager - Gen AI

Microsoft • Full time

Dec 2020 - Aug 2024 • 3 yrs 8 mos

Led end-to-end delivery of enterprise Generative AI programs, aligning business objectives with AI product strategy across multiple cross-functional teams. Drove the development and deployment of AI-powered solutions using Large Language Models (LLMs), improving operational efficiency and user productivity. Partnered with Engineering, Data Science, Product, Security, and Legal teams to deliver responsible AI solutions that met compliance and governance standards. Defined product roadmaps, prioritized feature backlogs, and managed release planning for AI-powered products serving enterprise customers. Established AI governance frameworks, prompt engineering best practices, and model evaluation processes to ensure accuracy, safety, and scalability. Managed stakeholder communication with executives, translating complex AI capabilities into measurable business outcomes. Oversaw vendor relationships and cloud AI services including Azure AI, Azure OpenAI Service, Cognitive Services, and Microsoft Copilot integrations. Implemented KPIs and success metrics to track AI adoption, customer satisfaction, cost optimization, and business impact. Led Agile program execution across globally distributed engineering teams, ensuring timely delivery of high-impact AI initiatives. Identified automation opportunities using Generative AI, resulting in significant reductions in manual effort and improved decision-making. Key Achievements Reduced operational effort by 40–60% through AI-powered workflow automation. Delivered enterprise AI solutions adopted by 10,000+ users across multiple business units. Improved customer response time by 50% using AI copilots and intelligent assistants. Successfully managed AI programs with budgets exceeding $5M and cross-functional teams of 30+ members. Increased AI adoption through executive workshops, governance frameworks, and change management initiatives.