
Mahveer Singh
IT Support Specialist Windows, Networking Remote Troubleshooting
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IT Support Specialist
OutwerkSolution • Full time
Mar 2023 - Sep 2025 • 2 yrs 6 mos
Provided remote and in-person troubleshooting for desktops and laptops (OS errors, slow performance, driver issues). Configured Windows OS, installed MS Office, and optimized startup applications for clients. Assisted users with Zoom, Teams, and Google Meet setup and troubleshooting. Resolved LAN/Wi-Fi connectivity issues through IP configuration and router troubleshooting. Maintained records of troubleshooting steps and client issue logs. IT issues (slow computer fixes, startup optimization, VPN setup). Documented troubleshooting guides and standard IT support procedures. Performed installation/configuration of Windows and basic Linux systems for practice