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Majella C.
@majella_c
Training Consultant
Irlanda
Inglese
Chi sono
I help businesses bridge the gap between technology and people. For over two decades, I’ve guided organisations across Telecommunications, Publishing, E-Commerce, and EDI through smooth, successful system implementations and system training
From design to delivery, I focus on real-world results — creating systems that work for your business, not against it. Through hands-on training, practical guidance, and a deep understanding of change management, I ensure your teams feel confident, capable, and ready to thrive.
Competenze
Majella C.
offline •
Consulta i miei servizi
Sviluppo di contenuti eLearning
I will create your online course, course creation, lesson plan
Scrittura tecnica
I will create training manual, user guide, software documentation
Esperienza lavorativa
Knowledge Base Editor
Three UK • Full time
Oct 2016 - Feb 2018 • 1 yr 4 mos
- Responsible for the creation and maintenance of internal and external knowledge base articles. - Ensured that content meets best SEO practices and guidelines. - Reviewed, approved and applied brand guidelines to content received from stakeholders prior to publishing on KB. - Maintained the standard of knowledge base articles and ensured all users comply with knowledge base business rules and guidelines. - Identified, managed, tested and implemented all KB Changes and improvements. -Responsible for prioritisation of knowledge management activities and stakeholder management.
IT Systems Trainer and Implementation Consultant
Elsevier • Full time
Nov 2004 - Nov 2012 • 8 yrs
- Defined learning objectives and designed training programs for over 1000 end users. - Delivered both face-to-face and online training to new and existing end users. - Evaluated and redefined training programs based on end-user needs. - Managed the rollout and implementation of Elsevier’s online Editorial System (EES) for over 600 end users. - Represented the department as a subject matter expert at user board meetings involving the development of a new $30 million system. - Promoted system and presented to end users at international Elsevier conferences and Editorial Board Meetings. - Trained and mentored new members of the department on system and internal procedures. -Worked closely with global departments to test and introduce new training initiatives, including the generation of documentation and training material.
