m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Egitto
Inglese, Italiano, Arabo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Continua a leggere

Competenze

m
makram40
makram
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will professional shopify ecommerce customer support
A partire da10 USD / progettoMaggiori dettagli
Assistenza clienti
I will provide quality ecommerce customer support
A partire da25 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Full time

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.