
Mamoon
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IT And Network Support Engineer
Software Keys Hub • Full time
May 2025 - Present • 1 yr 2 mos
• Installed and maintained structured cabling and patch panels across the Ski Village site. • Configured and troubleshot Cisco switches and Fortinet firewalls for secure connectivity. • Supported end-user systems, including printers, IP phones, biometric devices, and Microsoft 365 accounts. Managed VPN access and ensured compliance with NEOM’s IT security standards. • Created IT documentation, daily activity logs, and backup/recovery reports. • Deployed new network racks, cable management, and switch installations for site offices. • Supported Active Directory and Microsoft 365 administration for local and remote staff. • Performed system upgrades, troubleshooting, and incident resolution. • Provided user training and maintained structured IT documentation. • Monitored, analyzed, and reconfigured network environments to accommodate future scalability and improve performance. • Managed and monitored network performance, identifying bottlenecks and deploying solutions to enhance efficiency. • Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment. • Installed new hardware and software to meet system specifications and user needs. • Diagnosed and resolved complex network problems.