Man B

IT Support Engineer

MTS • Part time

Jan 2026 - Present • 4 mos

•Provide Level 1 / Level 2 IT support for live examinations, covering both pre-exam setup and operational support to ensure smooth delivery. •Install, configure, and maintain IT equipment and end-user/system software in line with MTS policies, procedures, and exam board requirements. •Manage IT onboarding and offboarding processes by preparing, configuring, and decommissioning laptops and desktops for new joiners and leavers, including provisioning, access configuration, and asset updates. •Provide support for Mobile Device Management (MDM), assisting with device enrollment, policy enforcement, remote configuration, and security compliance. •Assist with troubleshooting and configuration of LAN and WAN connectivity, resolving issues to minimize service disruption. •Support the monitoring of IT infrastructure across all MTS test venues to ensure system availability and reliability. •Monitor network and application performance to proactively identify and respond to irregular activity or potential failures. •Maintain an accurate inventory of IT assets, logging faults, reporting defective equipment, and coordinating replacements. •Track and record IT equipment movement between MTS test venues to ensure accountability and audit compliance. •Manage and support 200+ end-user devices using Atera RMM, performing remote monitoring, patch management, troubleshooting, and device administration.