m
mari_omelo

Mariana M.

@mari_omelo

Trilingual Virtual Assistant

Brasile
Inglese, Portoghese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I've been working in customer support roles since 2018. My most recent experience has been in the tech and education sectors. I'm used to work with CRM platforms such as Salesforce, Zendesk and HubSpot. I'm a English speaker at an upper intermediate level (B2) and Spanish speaker at a basic level. I have solid experience in administrative routines and can help you with the following: multichannel customer service, client portfolio management, appointment scheduling, streamlining your company's service workflow, customer success insights, building and maintaining spreadsheets.... Continua a leggere

Competenze

m
mari_omelo
Mariana M.
offline • 

Consulta i miei servizi

Messaggistica ed email
I will assistente virtual e tradutora trilíngue
A partire da15 USD / progettoMaggiori dettagli

Esperienza lavorativa

BYJU'S_FutureSchool

Customer Service Analyst

BYJU'S FutureSchool • Full time

Jun 2021 - Feb 2024 • 2 yrs 8 mos

• New client onboarding; • Multichannel support: chat, email, phone, and WhatsApp; • System Troubleshooting • Resolution of technical issues and platform guidance, ensuring continuity of online classes; • Use of integrated CRM tools such as Zendesk, Salesforce, and Talkdesk to optimize support; • Collaboration with internal teams for continuous improvement of the customer experience.