m
maria_persson

Maria Persson

@maria_persson

Customer Experience Support Operations Consultant

Irlanda
Svedese, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Customer Experience & Support Operations Consultant with an e-commerce focus. I have experience supporting e-commerce brands with day-to-day customer support operations and CX improvements, focusing on stabilising and improving support processes during periods of growth. Some of the services that I provide is Support Infrastructure Audit, Helpdesk Platform Migration, Automation & Workflow Design, Reporting & Analytics setup, Team Training & Onboarding and SLA Recovery & Crisis Response. ... Continua a leggere

Competenze

m
maria_persson
Maria Persson
offline • 

Consulta i miei servizi

Consulenza
I will manage your customer service operations and support

Esperienza lavorativa

Gym+Coffee

Gym+Coffee

7 yrs 1 mo

Senior Customer Service Agent

Feb 2023 - Jan 20262 yrs 11 mos

Customer Service Executive

Nov 2021 - Jan 20264 yrs 2 mos

Cognizant

Process Executive

Cognizant

Dec 2020 - Nov 202111 mos