Zohowithmariam

Zoho Business Systems Consultant

Impact Outdoors • Freelance

May 2026 - Present • 4 mos

I worked across Zoho CRM, Books, Analytics and Flow for Impact Outdoors, connecting sales, installations, finance and reporting into one clearer system. I built their operations dashboards, CRM reporting, custom functions and automation between apps. I also connected their New Zealand banking data to Zoho Books through Akahu + Zoho Flow where there was no direct bank feed. The system gave the team one place to track sales, installations and financial performance, with reporting covering NZD358K+ incoming cash flow, NZD120K+ receivables and NZD120K+ closing cash position. I also automated the daily banking workflow and reduced the need to move information manually between systems. 4+ Zoho apps connected • NZD358K+ cash flow tracked • NZD120K+ receivables monitored • custom bank integration • automated daily banking workflow Zoho CRM, Zoho Books, Zoho Analytics, Zoho Flow, Deluge, CRM Automation, Workflow Automation, Banking Integration, Dashboard Reporting, Business Process Automation

Zoho Automation & Customer Journey Consultant

NEXA • Freelance

Jul 2026 - Jul 2026 • 0 mos

I worked on Nexa’s customer journey using Zoho Forms, Campaigns, SalesIQ and Sign. I built lead capture forms, chatbot flows, email campaigns, automated follow-ups and digital document signing. One of the automations included a 3-step abandoned-cart follow-up sequence with timed messages instead of relying on manual follow-up. The setup connected different parts of the customer journey and made it easier to move someone from signup or enquiry into follow-up and the next action. 4 Zoho apps configured • 3-step automated follow-up sequence • automated lead capture • chatbot workflow • digital signing process Zoho Forms, Zoho Campaigns, Zoho SalesIQ, Zoho Sign, Marketing Automation, Lead Automation, Customer Journey Automation, Workflow Automation, CRM Integration

Zoho CRM & Workflow Automation Consultant

Real Estate Specialists • Freelance

Apr 2026 - Apr 2026 • 0 mos

I worked on the Zoho CRM sales process for a real estate company in Spain. The team needed a clearer way to manage contacts, deals, scheduled visits and follow-ups without doing every step manually. I built and configured 8+ active CRM workflow rules covering deal creation, contact movement, scheduled visits, follow-up tasks and changes between sales stages. The result was a more structured sales process, automatic follow-up actions and less manual movement of deals through the pipeline. 8+ workflow rules built • automated deal creation • automated visit and follow-up tasks • automated pipeline stage movement Zoho CRM, CRM Automation, Sales Pipeline, Workflow Rules, Lead Management, Deal Management, Follow-Up Automation, Real Estate CRM, Business Process Automation