m
mariaurrego

Maria del Pilar

@mariaurrego
4,0(1)

I help you save time in your business

Colombia
Inglese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I’m a results-driven professional offering expert cold calling, virtual assistance, graphic design, and photography services to help businesses grow and operate more efficiently. I specialize in lead generation, appointment setting, customer follow-ups, email and calendar management, administrative support, and creating visually compelling content. With strong communication skills and a proactive mindset, I focus on building meaningful client relationships and delivering measurable results. Let me help you save time, increase productivity, and scale your business.... Continua a leggere

Competenze

m
mariaurrego
Maria del Pilar
offline • 
Tempo di risposta medio: 2 ore

Consulta i miei servizi

Assistenza generale
I will be your virtual assistant in english and spanish
4,0(1)
A partire da5 USD / progettoMaggiori dettagli

Esperienza lavorativa

Operations Team Lead

I • Full time

Feb 2022 - Nov 2025 • 3 yrs 9 mos

- Led high-performing teams with 15 to 20 members across multiple campaigns by designing and executing personalized action plans aligned with individual strengths and development areas. - Managed escalated supervisor calls and payroll reviews, ensuring accuracy, compliance, and timely resolution. - Developed and implemented motivational strategies that increased team engagement, morale, and overall performance. - Consistently delivered results through weekly coaching sessions, targeted training initiatives, and structured follow-ups to support continuous agent development. - Produced detailed KPI and performance reports, enabling data-driven decision-making and driving continuous operational improvement. - Recruitment: conducted Customer Simulation Interviews (CSI) for the account, leading structured interviews and role plays to assess key competencies and select top candidates for the call center agent position. - Experience with the following CRMs: AWS, Zendesk, Oracle, Salesforce, QBO, Financial Cents, AxisCare.

1 Recensioni
4,0

(0)
(1)
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Valutazione dettagliata
  • Livello di comunicazione del venditore
    4
  • Qualità della consegna
    4
  • Valore della consegna
    4
1-1 di 1 recensioni
Ordina per
Più rilevante
    T

    tangma

    US

    Stati Uniti

    4

    Room for improvement but available and professional. Good experience overall. Will definitely buy again. Thank you!

    Fino a 50 USD

    Prezzo

    5 giorni

    Tempo

    gig

    Assistenza generale

    Utile?
    Sì
    No