m
mario_castrop

Mario Castro

@mario_castrop

Virtual Assistant and Customer Support Specialist

Guatemala
Inglese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Executives lose hours to inbox chaos and scheduling conflicts. I make sure that doesn't happen. Bilingual VA (EN/ES) with 2.5+ years supporting leadership at TELUS International across EST/CST/PT time zones. What I do: • Calendar & inbox management • KPI reporting & business reviews • CRM updates (Salesforce, HubSpot) • Async coordination via Slack & Google Chat • Tools: Google Workspace, Notion, Slack, Zoom, Workday WBN Certified | Notion Essentials | Available for US & UK clients.... Continua a leggere

Competenze

m
mario_castrop
Mario Castro
offline • 

Consulta i miei servizi

Assistenza generale
I will be your bilingual virtual executive assistant
A partire da25 USD / progettoMaggiori dettagli

Esperienza lavorativa

TELUS

TELUS

Full time • 2 yrs 11 mos

Learning Specialist - Executive & Operations Support

Sep 2024 - Present • 1 yr 8 mos

Direct executive support to Line of Business Manager across EST/CST/PT time zones. Managed calendars, coordinated 5+ weekly meetings, handled inbox prioritization, prepared weekly KPI reports, and created Business Review presentations for Vendor Managers. Coordinated cross-functional initiatives and async communication via Slack and Google Chat.

Customer Support Specialist

May 2023 - Aug 2024 • 1 yr 3 mos

Handled 120+ daily customer interactions maintaining 4.80 CSAT. Managed cases in Salesforce, coordinated escalations with Team Leaders, and supported reporting and documentation initiatives. Promoted to Learning Specialist within 16 months.