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Esplora
Fiverr Pro
Italiano
$
USD
Marjorie L
@marj_liwan
Customer Support Specialist
Filippine
Inglese, Tagalog
Chi sono
I am a customer support and account management professional with over 10 years of experience in BPO and remote roles. I specialize in serving US-based customers via phone, email, and chat, with a strong background in frontline service, sales, and senior operations management. I am skilled in resolving complex issues, ticket management, and building SOPs.
Competenze
Marjorie L
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will be your customer support agent for email, live chat and tickets
Successo clienti
I will be your customer success and account manager for client onboarding
Esperienza lavorativa
Sales Representative
VXI Global Solutions • Full time
Jul 2017 - Aug 2019 • 2 yrs 1 mo
Identified customer needs and recommended AT&T and DirecTV products and services. Successfully closed sales and upsold services while maintaining high standards of customer care. Built and maintained strong customer relationships to encourage repeat business and loyalty.
Customer Service Representative
iQor • Full time
Jan 2014 - Jun 2017 • 3 yrs 5 mos
Provided frontline phone support for AT&T customers regarding billing, account management, and service concerns. Focused on first-contact resolution and de-escalating upset customers. Accurately documented all interactions within the account management system.
