Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
I will train customer support teams
Customer Support Specialist
Customer-focused professional with experience in multi-project customer support, team coaching, and operational coordination. Native German speaker with fluent English skills. Experienced across touri...
Informazioni su questo servizio
This fully remote coaching service is designed to improve customer support quality, performance, and confidence through structured, hands-on guidance for teams and individual agents.
The process begins with an alignment phase to ensure coaching is fully tailored to your business needs.
Before coaching starts, the following information is required:
- Company KPI targets and red lines
- KPI results from the previous month (where applicable)
- Any specific focus areas or challenges the coaching should address
This information must be provided at least 2 days before the scheduled coaching sessions to allow proper preparation and analysis. For effective and measurable results, access to internal performance metrics and statistics is essential.
Some of the key coaching focus areas include:
- KPI awareness and measurable performance
- Strong, effective communication
- Process consistency and quality standards
- Best practices that drive customer satisfaction
For optimal results, I recommend contacting me before placing an order to align on objectives, scope, and success criteria.
FAQ
Is this coaching suitable for my industry?
Yes! The coaching is industry-agnostic and has been successfully applied across gaming, e-commerce, travel & tourism, retail, insurance, and financial services. The content is always tailored to your specific environment and KPIs.
How many agents can participate in the coaching?
Team coaching packages are designed for up to 5 agents. Individual 1-on-1 coaching and performance improvement plans are available as premium options.
What information do you need before coaching starts?
To ensure effective coaching, the following is required at least 2 days before the scheduled sessions: -Company KPI targets and red lines -Previous month’s KPI data (if applicable) -Any specific focus areas or challenges -Access to internal performance metrics
Do you provide written summaries or action plans?
Yes. You’ll receive a written summary of what was covered, key observations and learning materials (if applicable). Detailed individual analyses and personalized improvement plans are available only in my premium, targeted coaching options.
Can this be done remotely?
Yes. All coaching sessions are delivered remotely and scheduled fully around your team’s availability. Session times and structure are aligned with your operational needs to ensure minimal disruption and maximum effectiveness.
Can I customize the coaching scope?
Absolutely. Coaching is fully customizable. Please contact me before ordering so we can align on goals, scope, and expectations.
What if an agent needs extra support?
Individual 1-on-1 coaching sessions and structured performance improvement plans are available as add-ons for agents who need focused guidance.
Do you offer refunds if expectations are not met?
Coaching success depends on preparation, access to metrics, and active participation. Please reach out before ordering so we can ensure the service is the right fit for your needs.
