I will write clear sops and an operations manual for your small business

If every task in your business lives in your head, you can't take a day off and you can't train anyone fast. Clear SOPs fix that.

I'm Chandler, founder of Marshall & Main. I've written the SOPs, handbook and training program for a multi-location service business, including a registered apprenticeship program. I write procedures people actually follow: short steps, plain language, checklists they can use on a busy day.

How it works:

1. We start with a kickoff call where you walk me through how things work today.
2. I write the SOPs and checklists in a clean, consistent format.
3. You review, and I revise until it matches how you want things done.
4. You get editable Google Docs or Word files plus print-ready PDFs.

Great for: opening and closing, customer check-in and checkout, cleaning, scheduling, cash handling, new hire training and anything else your team asks you about every week.