Mary

Account Executive

Not Found • Full time

Sep 2021 - Present • 4 yrs 9 mos

• Manage key airline and tour operator accounts supporting 4,000+ monthly passengers, ensuring service quality and operational coordination. • Liaise with suppliers, hotels, and ground-handlers to deliver seamless services. • Lead the design and execution of excursions sales target governance and monitoring processes, improving accountability and delivering an average of 78% departmental target attainment per year. • Resolve operational issues and service escalations, maintaining high client satisfaction and contract retention. • Strengthen relationships with international stakeholders to support repeat business and brand reputation.