
Mary Smith
Virtual Assistant, Social Media Marketing, Email Marketing
Competenze

Consulta i miei servizi

Esperienza lavorativa
Customer Retention Specialist | E-commerce & CRM
IDA Beauty • Part time
Jan 2023 - Sep 2023 • 8 mos
- Developed customer retention strategies focused on repeat purchases, reactivation, and lifecycle engagement. - Analyzed customer purchase history and engagement to identify high-value, inactive, and at-risk customers. - Created targeted reactivation and retention campaigns using CRM and email automation platforms. - Supported cross-sell, upsell, post-purchase, loyalty, and winback initiatives. - Monitored repeat purchase rate, customer engagement, campaign revenue, and retention performance. - Used customer data to improve segmentation, personalization, and overall customer lifecycle strategy.