Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Maryann
@marykelyn
Level 2
Customer Success and Customer Support
Nigeria
Inglese
Chi sono
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Competenze
Maryann
10 USD/ora
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza generale
I will provide virtual assistant for admin support
Assistenza clienti
I will provide customer service for your business
Vuoi lavorare su base oraria?
Spiega a Maryann cosa ti serve.
10 USD
/
oraPortfolio
Esperienza lavorativa
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
30 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Qualità della consegna
- Valore della consegna
1-5 di 30 recensioni
Ordina per
Più rilevante
batoolha
Giordania
Truly impressed with her prompt responses and quick delivery. Beyond providing exceptional work, she's kind and cooperative. Highly recommend 👌
Utile?
londoner6
Irlanda
Collaborazione in corso
Utile?
londoner6
Irlanda
Collaborazione in corso
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
Utile?
creativeatty
Stati Uniti
Collaborazione in corso
Excellent to work with, would definitely rehire. Great attention to detail.
Utile?
stanbuz
Stati Uniti
Utile?
