Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Matias M.S
@matimierezsuare
Excel and WFM Specialist, Call Center Operations, Dashboards and Automation
Argentina
Spagnolo
Chi sono
I'm a data analyst with 10 years of experience in workforce management and operations analytics for contact centers.
I worked as a WFM and PPP Analyst at a 400+ agent call center, where I built the exact tools I now offer here: occupancy dashboards, adherence reports, forecasting models, and automated KPI trackers in Excel.
What I work with: Excel (Power Query, Power Pivot, DAX, dynamic arrays), Google Sheets, and data visualization for business reporting.
Send me a message before ordering — I'll make sure I understand exactly what you need
Competenze
Matias M.S
offline •
Consulta i miei servizi
Consulenza di data analytics
I will create dashboards and reports for call centers and customer service operations
Automazioni
I will build custom excel dashboards for workforce management and operations teams
Portfolio
Esperienza lavorativa
Analyst of WFM
Konecta • Full time
Nov 2014 - Nov 2025 • 11 yrs
For over 10 years at Konecta Argentina, I worked as a WFM and PPP Analyst managing workforce planning and analytics for a 400+ agent contact center on the Telecom Personal account. My day-to-day work involved building Excel dashboards for occupancy, AHT, adherence, and forecasting — tools used by operations supervisors and management teams to make real-time decisions.
