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I MANAGE, BUILD, CUSTOMIZE SETUP, AUTOMATE, IMPLEMENT FIX CRO FOR SUITEDASH CRMs
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SuiteDash & CRM Consultant — Vertex Freelance Services
Vertex Software Corp • Freelance
Jan 2020 - Oct 2026 • 6 yrs 9 mos
As a SuiteDash & CRM Consultant at Vertex Freelance Services, I worked with businesses and service providers to build, troubleshoot, and optimize CRM systems for reliable client management. I reviewed SuiteDash configurations, identified workflow bottlenecks, diagnosed automation failures, and implemented solutions that improved operations. My responsibilities included configuring CRM pipelines, contact records, custom fields, client portals, forms, tasks, notifications, email sequences, and automated workflows. I helped clients organize their CRM so information could move smoothly from lead capture and onboarding through service delivery and follow-up. I investigated incorrect triggers, failed actions, disconnected workflows, missing notifications, and inconsistent client data. I supported client onboarding by creating structured processes that reduced repetitive administrative work and improved handoffs between teams and customers. Where integrations were required, I assisted with connecting SuiteDash to external tools through Zapier and Make, helping information move accurately between systems. I performed CRM audits, tested workflows, reviewed automation logic, corrected configuration errors, and documented recommended improvements. When clients experienced recurring issues, I focused on finding the root cause instead of applying temporary fixes. I communicated technical findings in language and guided clients through changes. Through this role, I developed experience in SuiteDash administration, CRM troubleshooting, workflow automation, client portal management, process optimization, and business systems support. My goal was to create stable, organized, and scalable CRM environments that made client management easier and helped businesses operate efficiently.