1. I will ask you what your computer is doing.
2. I will figure out the answer.
3. I will give you step by step to fix your problem.
4. I will do a remote connect to your computer and fix the problem for you if step 3 does not work.
Also if you have other questions like, What is the best computer for me, Should I buy this hardware or software I will give you advice....My advice is coming from experience with computers over 16 years.