Muhammad Bilal

Virtual Assistant

ProRealAlgos • Freelance

Dec 2020 - Mar 2026 • 5 yrs 3 mos

– Respond promptly to calls, emails, and chat requests during on-call hours, providing professional customer support and handling inquiries or complaints. – Manage and prioritize incoming messages, emails, and invitations; coordinate calendars, schedule meetings, speaking engagements, and travel arrangements. – Assist with tasks including data entry, scheduling, document management, and report preparation to support efficient business operations. – Coordinate with internal teams to ensure urgent tasks are completed efficiently, maintaining clear communication on task status. – Follow company policies and standards for quality and customer service, demonstrating flexibility to handle varying assignments as required. – Develop and execute content strategies for clients, crafting engaging posts tailored to each platform and aligned with brand goals. – Schedule posts across multiple social media channels, ensuring consistent posting times and optimized engagement. – Manage daily social media engagement by responding to comments, messages, and interactions with followers to foster a positive brand image. – Monitor social media performance metrics, create monthly reports, and make recommendations to improve strategy based on analytics insights. – Communicate with clients to understand their social media goals and ensure all content and interactions align with their brand. – Stay updated on industry trends, monitoring competitors and sector-related news to adapt strategies accordingly. – Manage online advertising campaigns, setting up and optimizing ads to reach target audiences effectively.