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Account Manager Sales
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Senior IT Service Desk Analyst
Tech Mahindra • Full time
Mar 2018 - Mar 2019 • 1 yr
Provided level 1 technical assessment and troubleshooting for inbound issues. Managed incident records following Incident Management Processes and escalated unresolved issues to second-level support. Functioned as a subject matter expert to assist team members and monitored SLA compliance.