Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Mohammed O
@mdafalla_ugc
UGC Creator
Canada
Inglese, Arabo
Chi sono
I am a marketing consultant and content strategist with experience in developing and executing cross-channel content strategies, producing UGC content, and building tailored content strategies for artists and small businesses.
Competenze
Mohammed O
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
UGC umano
I will create high quality ugc ads for your
Portfolio
Esperienza lavorativa
Customer Experience & Communication Specialist
Teleperformance • Full time
Jul 2018 - Oct 2023 • 5 yrs 3 mos
Provide multi-channel support to international clients across the UK and Canada, consistently maintaining 95%+ Customer Satisfaction (C-SAT) scores over 5 years through empathetic and solution-oriented communication. Trained and mentored 20+ new hires as a Subject Matter Expert (SME), enhancing onboarding effectiveness and improving team knowledge retention and service consistency. Collaborated cross-functionally to escalate and resolve technical issues, streamlining workflows and contributing to a 15% reduction in average resolution time.
