Rebecca A

Bilingual Administrative & Operational Specialist

Oclinicals • Full time

Feb 2022 - Present • 4 yrs 3 mos

Four (4) years of comprehensive experience rotating across five specialized clinical departments, demonstrating rapid adaptability. - Strategic Scheduling & Logistics: Managed high-volume agenda coordination, successfully handling an average of 35 patient cases per hour. Utilized Excel to cross-reference clinical system data with doctor recommendations, accurately categorizing procedures to schedule surgeries, consultations, and follow-ups based on medical urgency. - Medical Records & Provider Liaison: Processed and classified a high volume of patient data (avg. 60 documents per hour), maintaining strict organization standards. Collaborated directly with doctors and healthcare providers to verify, organize, and rectify patient history files. - Quality Assurance (SMS Dept): Analyzed incoming patient feedback regarding insurance services. Monitored Customer Satisfaction (CSAT) trends on a 1-5 scale to identify service gaps and report on insurer performance to management. - Database Management (Bad Numbers Dept): Audited the internal patient database to identify and correct obsolete contact information, updating records to ensure data integrity for effective communication campaigns.

Consultant at Aton Health

Medical • Full time

Jan 2026 - Apr 2026 • 3 mos

- Validate potential participants through review of electronic medical records to confirm eligibility and data accuracy - Enter, review, and maintain clinical study data in electronic data capture (EDC) systems in accordance with study protocols and data management standards - Coordinate biospecimen kit ordering and complete documentation pre- and post-collection - Adhere to clinical protocols and regulatory standards, including GCP and HIPAA