I will provide remote technical support for windows and microsoft office

I am a Senior Analyst currently working at HCL, with 3.6 years of experience in IT Support. I provide reliable Level 1 technical support for end users, including Windows troubleshooting, password resets, user-account support, Outlook and email configuration, VPN and network-connectivity checks, printer issues, software installation, and remote desktop assistance.

I am experienced in handling support tickets, communicating clearly with users, documenting incidents, following SLA timelines, and escalating complex issues to the appropriate teams. I am committed to providing timely, professional, and customer-focused technical support.