Megumi

Educater

Lululemon Athletica • Full time

Jun 2025 - Present • 1 yr 4 mos

・Provide personalized customer service and product recommendations in a premium athletic apparel retail environment. ・Assist customers in finding products that suit their needs, preferences, and lifestyle. ・Develop product knowledge across apparel, fabrics, features, and technical performance to deliver accurate and helpful product guidance. ・Support daily store operations, including inventory management, stock replenishment, and back-of-house organization. ・Maintain high visual merchandising standards and ensure the sales floor is organized, inviting, and aligned with brand standards. ・Handle product returns, exchanges, and customer inquiries with professionalism and attention to detail. ・Collaborate with team members to support smooth store operations and create a positive guest experience. ・Assist with inventory-related tasks, including Pull Back operations, product organization, quantity verification, and shipment preparation. ・Contribute to a welcoming, inclusive, and community-focused retail environment.

Sub manager

ALBION COSMETICS • Full time

Nov 2019 - Jun 2025 • 5 yrs 7 mos

I worked for 5 years as a Sub Manager at an ALBION duty-free cosmetics store at Haneda Airport. I provided professional customer service and beauty consultations to international and Japanese customers, while supporting daily store operations and sales management. I supervised and supported a multicultural team of approximately 10 staff members, coordinated schedules and daily tasks, trained team members, and handled customer inquiries and complaints. I was also responsible for inventory control, product displays, back-office operations, and maintaining high service standards. Through this role, I developed strong communication, leadership, customer service, organization, and problem-solving skills in a fast-paced international environment.