m
melissalama1

Melissa L

@melissalama1

Project manager with operations management, marketing, and technical writing exp

Stati Uniti
Inglese, Spagnolo, Francese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
A project manager with operations management, marketing, and technical writing experience. Over 10 years of experience with creating proposals, business plans, marketing campaigns, graphic designs, and course curricula. Knowledgeable in research analysis and trend forecasting. Experienced with digital marketing tools for e-commerce, social media marketing, content creation, and web design. Expert user of project management software and client relationship management tools. ... Continua a leggere

Competenze

m
melissalama1
Melissa L
offline • 
Tempo di risposta medio: 3 ore

Consulta i miei servizi

Strategia di business e innovazione
I will be your fractional coo and build your growth plan
A partire da100 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Fractional Operations Manager

Contractor • Freelance

Jan 2017 - Present • 9 yrs 7 mos

Responsible for the daily operations of a psychiatry practice with offices in 2 states, while developing and documenting new standard operating procedures for each department of the company Implemented a more efficient patient intake, onboarding, and billing system to minimize the time employees spend updating the electronic medical record system, handling patient insurance verifications, and processing billing. The new system increased patient payment collection by 70% and reduced billing errors by 50% Created a new process for new hire onboarding and training that decreased the amount of idle time new hires had in between tasks during the training period. New SOPs include the use of a task management tool, a communication management guide, patient intake tracker, and a password management system Developed an action plan for marketing the company’s services and optimized digital marketing platforms on LinkedIn, YouTube, and Instagram to stimulate lead generation and establish the founder as a thought leader Organized international travel plans for a 20-person group community service project to 2 cities in Nigeria who provided mental health first aid training to medical students