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Italiano
$
USD
Mel Bermejo
@meltootxs
Healthcare Virtual Assistant
Filippine
Inglese
Chi sono
I’m a Healthcare Virtual Assistant with 5+ years of remote experience, including 2 years supporting U.S. healthcare providers. I help clinics manage patient scheduling, EMR/EHR documentation, medical records, referrals, patient calls, follow-ups, inboxes, and administrative tasks. I’m organized, detail-oriented, and experienced with Epic. I understand the importance of patient privacy, accurate documentation, and timely follow-up. My goal is to reduce your administrative workload so your team can focus on patient care.
Competenze
Mel Bermejo
offline •
Consulta i miei servizi
Assistenza generale
I will be your healthcare virtual assistant for medical admin tasks
Portfolio
Esperienza lavorativa
Healthcare Virtual Assistant
clinical hour tracker • Freelance
Jul 2024 - Jul 2026 • 2 yrs
Global Kidney Center Supported a U.S.-based nephrology practice with day-to-day healthcare administration, patient communication, scheduling, documentation, and care coordination. I worked closely with patients, providers, pharmacies, and healthcare team members to ensure administrative requests were handled accurately and followed through in a timely manner. My responsibilities included: • Managing inbound and outbound patient calls, messages, and follow-ups while maintaining a professional and compassionate approach. • Scheduling, rescheduling, and confirming patient appointments and coordinating appointments based on provider availability and clinic workflows. • Using Epic EHR to document patient interactions, update patient information, review records, and maintain accurate documentation. • Coordinating prescription and pharmacy-related requests by communicating with patients, pharmacies, and providers to address refill requests, prescription issues, and medication-related administrative concerns. • Supporting prior authorization and insurance-related workflows by gathering patient and insurance information, coordinating required documentation, following up on requests, and communicating updates to the appropriate team members. • Coordinating medical records, referrals, laboratory orders, and other administrative requests to help ensure providers had the information needed to support patient care. • Managing telephone encounters and patient messages, documenting each interaction accurately, routing requests to the appropriate team member, and escalating concerns when necessary. • Monitoring outstanding tasks and following up on pending requests to help ensure that patient, provider, pharmacy, and insurance requests were not overlooked. • Communicating with patients regarding appointments, records, prescriptions, referrals, and administrative requirements while protecting sensitive patient information. • Maintaining organized records and accurate data
