
MERCY CREATIVE
Creative Director Brand Identity Designer Website and Social Media Branding
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SALESCLOSER
FHG • Freelance
Oct 1997 - Present • 28 yrs 10 mos
As a Freelance Sales Closer, I have worked with a diverse range of clients from different parts of the world, helping them convert leads into paying customers and increase their overall revenue. My primary role involves handling inbound and outbound sales calls with warm leads who have already shown interest in a product or service. During these calls, I focus on building rapport, understanding the prospect’s needs, and guiding them toward making a confident buying decision. I take a structured approach to every call, starting with rapport building to create a comfortable and open environment. I then move into a discovery phase, where I ask thoughtful and strategic questions to fully understand the prospect’s goals, challenges, and expectations. Once I have a clear understanding of their situation, I present the offer in a way that aligns with their needs. I focus on communicating value clearly and effectively, ensuring that the prospect understands how the service can help them achieve their desired outcome. One of my key strengths is objection handling. I am able to address concerns related to pricing, timing, trust, and commitment with confidence and clarity. Rather than avoiding objections, I welcome them as opportunities to provide more information and build trust. I also handle follow-ups with prospects who are not ready to make an immediate decision. Through consistent and strategic follow-up, I ensure that potential deals are not lost. I use multiple communication channels such as email, messaging apps, and calls to stay connected with prospects. In addition to closing, I collaborate with business owners to improve their sales processes. I provide feedback on call structures, scripts, and lead quality, helping clients optimize their entire sales funnel. I also maintain organized records using CRM systems, track key performance metrics, and continuously analyze results to improve performance. 1.Lead qualification and pipeline management CRM systems and