
Merian L
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Esperienza lavorativa
Customer Service Representative | BPO Industry 2 Years
TELUS International • Full time
Mar 2024 - May 2026 • 2 yrs 2 mos
Provided customer support for Amazon, DoorDash, Comcast Account Management, T-Mobile, and healthcare accounts. Resolved customer inquiries efficiently through phone, chat, and email while maintaining high service standards. Managed customer accounts, processed requests, and handled escalations with professionalism. Consistently met performance metrics, including customer satisfaction, quality assurance, and productivity goals. Developed strong communication, problem-solving, multitasking, and time management skills in fast-paced environments.
Customer Service Representative | BPO Industry 3YEARS
Telcom • Full time
Jan 2021 - Feb 2024 • 3 yrs 1 mo
Provided customer support for Amazon, DoorDash, Comcast Account Management, T-Mobile, and healthcare accounts. Resolved customer inquiries efficiently through phone, chat, and email while maintaining high service standards. Managed customer accounts, processed requests, and handled escalations with professionalism.