Mauricio G

Customer Service & Sales Representative

AT&T • Full time

Jun 2019 - May 2025 • 5 yrs 11 mos

Supported wireless, fiber internet, and home services customers through billing, troubleshooting, and plan changes. Consistently identified opportunities to add new lines, upgrade services, and bundle products. Transitioned to fully remote work post-COVID while maintaining strong sales and customer satisfaction metrics.

Residential Sales Consultant

ADT • Full time

Jan 2017 - Mar 2019 • 2 yrs 2 mos

As a Residential Sales Consultant at ADT, I generated both self sourced and company provided leads to educate homeowners on security and smart home solutions tailored to their needs. I built strong customer relationships through consultative sales, follow ups, and personalized recommendations while consistently maintaining high customer satisfaction and helping clients feel confident in the products and services they purchased.

Direct Sales

Spectrum communications & Consulting • Full time

May 2014 - Oct 2016 • 2 yrs 5 mos

As a Direct Sales Representative for Spectrum, (formerly Bright House Networks), I conducted door to door sales promoting home internet, cable, and home phone services to residential customers. I was responsible for generating new business, building rapport with homeowners, explaining service packages, overcoming objections, and closing sales while consistently working toward monthly RGU quotas and performance goals.