Mia

Operations Manager

Mar 2019 - Nov 2025 • 6 yrs 8 mos

Led company-wide operations across multiple imported brands, driving performance, compliance, and business expansion initiatives. • Directed operational strategy and managed KPIs to improve overall business performance • Negotiated contracts and strengthened partnerships with international suppliers • Oversaw global logistics operations including air/ocean freight and import/export compliance • Completed advanced trade and import procedure training to enhance regulatory adherence • Launched a new secondary market business, creating additional revenue streams • Secured secondhand dealer licensing and served as Compliance Manager, ensuring full regulatory compliance

Brand Manager

Mar 2007 - Mar 2019 • 12 yrs

Managed brand strategy and commercial operations for international fitness programs and equipment. • Led sales and customer service teams, including hiring, training, and performance management • Designed and streamlined end-to-end order-to-cash processes, improving operational efficiency • Planned and executed trade shows, coordinating cross-functional teams and external partners • Conducted supplier negotiations and managed international distribution processes • Launched the brand in the Japanese market and grew annual revenue to JPY 400 million • Expanded brand presence and strengthened positioning within the fitness market

Project Manager

Mar 2005 - Mar 2007 • 2 yrs

Drove revenue growth through innovative digital marketing and new business development. • Developed and executed marketing strategies that increased online sales and customer acquisition • Built and launched a niche e-commerce platform for yoga music products • Increased annual revenue from JPY 3 million to JPY 8 million (approx. 2.5x growth) • Supported new business initiatives in a fast-paced, entrepreneurial environment