Michael

WhatsApp & E-commerce Automation Specialist

Ecommerce • Freelance

Jan 2026 - Present • 4 mos

I specialize in building advanced WhatsApp automation systems tailored for e-commerce businesses looking to scale their operations and improve customer communication. My work focuses on creating seamless, automated experiences that guide customers from first interaction to final purchase and beyond. I have designed and implemented automation workflows for order confirmations, shipping updates, abandoned cart recovery, and post-purchase follow-ups. These systems help businesses stay connected with customers in real time while reducing manual workload. I’ve integrated platforms such as Shopify, payment gateways, and CRM tools to ensure smooth data flow between systems. By connecting WhatsApp with backend tools, I enable businesses to track customer behavior, segment audiences, and send targeted messages that improve engagement and sales. In addition, I create chatbot-driven conversations that qualify leads, answer frequently asked questions, and route complex inquiries to human agents when needed. These solutions significantly improve response time and customer satisfaction. My automation systems are designed to be scalable, reliable, and easy to manage, allowing business owners to focus on growth while their communication processes run efficiently in the background.

Automation & AI Chatbot Developer

NexAutomate Labs • Freelance

May 2025 - Present • 1 yr

I specialize in building automation systems that help businesses save time, respond faster to customers, and streamline operations. My work focuses on designing and implementing intelligent workflows using tools like n8n, Zapier, WhatsApp automation, and AI-powered chatbots. Key projects and achievements include: • Building WhatsApp automation systems for customer support and lead generation • Creating AI chatbot solutions for automated conversations and customer engagement • Developing n8n workflow automations that connect multiple business tools and APIs • Integrating CRM platforms such as HubSpot and Zoho with messaging systems • Designing automation pipelines for notifications, lead capture, and follow-ups • Implementing AI voice agents for automated call handling and appointment booking • Connecting business tools using APIs to eliminate repetitive manual tasks These systems help businesses improve response time, reduce manual workload, and create efficient communication workflows. I focus on delivering reliable automation solutions that help businesses scale their operations while maintaining a smooth customer experience.

Freelance Infrastructure & Automation Developer

Fiverr • Freelance

Mar 2026 - Apr 2026 • 1 mo

Freelance Infrastructure & Automation Developer specializing in self-hosted Docker deployments, WhatsApp automation systems, and chatbot integrations. Delivered production-ready VPS infrastructures for clients across multiple industries, handling everything from server provisioning and security hardening to full-stack service deployment and client handover. Key projects include deploying complete WhatsApp automation stacks on Hetzner VPS using Evolution API, Typebot, PostgreSQL, MinIO S3, and Coolify with Traefik reverse proxy and SSL. Managed multi-tenant architectures supporting multiple restaurant clients on isolated WhatsApp numbers with automated chatbot flows for table bookings, menu sharing, and customer support. Experienced in resolving complex infrastructure issues including Docker network conflicts, WebSocket routing problems, Cloudflare proxy interference, PostgreSQL schema permissions, and SSL certificate provisioning failures. Comfortable working directly with clients to coordinate domain configuration, DNS management, and technical onboarding. Services delivered include server setup, Docker Compose configuration, reverse proxy and SSL management, automated backup scheduling, and custom chatbot flow development using Typebot and Evolution API.